[Reuters] Samsung challenge: sold the phone, how to keep the customer

Posted by: UGN Security

[Reuters] Samsung challenge: sold the phone, how to keep the customer - 09/05/12 05:41 PM

(Reuters) - Samsung Electronics has built global leadership in mobile phones, but in a fickle industry looks more vulnerable than its nemesis Apple Inc without an 'ecosystem' - software, services, content and customer support - to keep its users loyal.