Quote:
Sent: 4/22/2009 07:09:38 AM
Dear James,

This is Loyd from Trend Micro Consumer Support.

I have reviewed your case and I understand that you are encountering problems with the Trend Micro program blocking your website (www.undergroundnews.com). We checked it on our end and the program is tagging it under Hacking/Proxy Avoidance category. We already forwarded your concern to our Antivirus department so they can further check and reclassify the website. Once verified that it is valid we will remove it on our next pattern deployment. We will get back to you with the result once the reclassification is completed.

Please do not hesitate to contact us back should you have any further concerns.


Best regards,


Loyd Gil Tulud, MCP | Consumer Escalation Team - Level2
TrendLabs – Trend Micro Incorporated


Quote:
Sent: 4/23/2009 07:19:06 AM
Hi James,

Here's a status update on your case.

Your site is being blocked by automation because of the URL "undergroundnews.com/files/files/download/keylogger.zip". Our automation is finding a possible keylogger in your site.

But for the domain "undergroundnews.com", it is now being handled by our URL filtering team for reclassification.

Please standby for further updates.

Regards,

Loyd Gil Tulud, MCP | Consumer Escalation Team - Level2
TrendLabs – Trend Micro Incorporated


Quote:
Sent: 4/24/2009 09:56:26 AM
Hi James,

Your website 'www.undergroundnews.com' has been reclassified. The Trend Micro program will not block this website anymore. Please update the program for these changes to take effect.

It is beneficial for our records to be up to date, by simply REPLYING back to this email. Please let me know if I was able to resolve your concern(s) so I may formally close this case for you. A simple "Close this case" note would do.


Please do not hesitate to contact us back should you have any further concerns.


Best regards,


Loyd Gil Tulud, MCP | Consumer Escalation Team - Level2
TrendLabs – Trend Micro Incorporated
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